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Thread: Pathetic and Petty Betfair !!

  1. #21
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    What is needed here is multiple objections to shop licences.

  2. #22
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    Quote Originally Posted by LUKE View Post
    Shameful stuff -years ago they would have taken it on the chin but not these days.
    Bottom line is the horse was a declared reserve, so should have been priced up. As he wasn't, he should have been ignored for settling purposes - i.e. anyone who backed the second should have been paid as a winner. For them not to do this is actually disgraceful in my view.

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    Agree 100% JJ.

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    Just a minor detail.it was Mr Smith that won and thankfully I happened to be looking at the telly and saw it was running and got 10s.

    But I think that is a disgrace by PP. I stopped betting with them years ago.

  5. #25
    Senior Member Tout Seul's Avatar
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    Unfortunately there have been many instances of shoddy behaviour by bookmakers detailed on here over the years, very rarely have complaints produced an amended payout. My own experience has led me to assume that any bonuses or special offers may be withdrawn even though they are on the bet receipt and therefore I treat them as discretionary.
    I have learned to live with this though I still find it galling that when using apps I get messages telling me I-have earned bonuses or that because I haven’t used a site for sometime I can have a free bet of £x to welcome me back. Even these I consider ‘discretionary’.
    I keep records of the majority of my bets and there is no apparent differentiation between losing accounts or winning accounts having an impact on the bookies behaviour. It must be based on betting patterns or on info gained from the apps as to my overall activity on line.

    I have had an an account with one smaller firm, not on Oddschcker, for over 20 years. Whilst they have some special offers they rarely match the best terms offered by the bigger firms but I can talk with the people running the books and know I will be paid on the terms offered.
    Perhaps relationships are more important than an extra place or 2..

  6. #26
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    Very good point TS -I had an account with a local independent about 15 years ago and to cut a long story short anyone punting over €50 a race could get on over the phone on a credit basis -the deal was accounts were settled in cash on a Saturday morning.This guy loved taking each way bets and was happy to tell you about the big bets he had taken.
    Ultimately I stopped doing business with him for 2 reasons -I was having too many bad each way bets and I think psychologically deep down I wanted to win a few quid off him but not take him to the cleaners.It is nice to talk to someone and hear about the big gambles of the previous week.

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    The game changed irrevocably with the internet and the exchanges.

    It's now so quick and easy to place a bet that there are all sorts of people looking for ricks in a book that can be exploited without running up against the palpable error rule. Unfortunately the newer breed of bettors (as distinct from gamblers) are apt to take advantage of these ricks because "it's a war innit" but then complain when the bookie doesn't want their business under those rules of engagement. Any deal is only a good deal when both sides are happy in retrospect.
    The older I get the better I was.

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  10. #28
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    Don`t disagree, Archie. But it`s appalling Customer Service to withdraw such offers without prior notice or explanation. Shows contempt for us customers.

  11. #29
    Senior Member Grey's Avatar
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    The whole situation with reserves in Irish races is a pain.

    The intention was to allow a bit of flexibility so that connections desperate to run in a race might get a last-minute opportunity if some other horse has to pull out. But the deadline for declaring reserves comes so late in the day that for morning punters it is seldom clear whether a reserve will get in or not, and they seem to remain priced up all day long on Oddschecker regardless. And that's before we even mention the deliberate manipulation of the system by some owners.


    The situation is also wide open to manipulation by bookmakers. In J J 's example, however, the delay in posting the full result of the race suggests that PP simply hadn't clocked that Mr Smith had got into the race, and therefore wasn't in their IT system. If that is the case they should probably have voided all bets on the race or else treated it for betting purposes as if Mr Smith was indeed a non-runner.
    Last edited by Grey; 6th August 2019 at 11:00 AM.

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    This story just puts everything in perspective.
    https://news.sky.com/story/man-circu...ation-11778098

    There is always someone feeling worse than you, by gosh, it's not the end of the world...
    Last edited by Marb; 6th August 2019 at 5:00 PM.

  13. #31
    Senior Member an capall's Avatar
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    It's no skin off his nose.

    Sent from my SM-G960F using Tapatalk
    "And still they gazed and still the wonder grew. That one small head could carry all he knew.

    And that small head knew that Impaire Et Passe would win the Champion Hurdle."

  14. #32
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    Quote Originally Posted by Desperate Dan View Post
    Yesterday I had the rare satisfaction of having 20 quid on the Stewards Cup winner. My bet was on the Betfair Sportsbook platform and as it was an ITV televised race I fully expected to receive the usual £20 Sports Bonus as it`s SP was over 3/1. As it was never credited I queried it with them and was told as from a week ago I was excluded. Nothing sent to me notifying me of this and, as far as I could see, nothing on the website mentioning changes.

    What an appalling example of "customer service." I`m a low stakes punter who mainly bets on Saturdays and have been a Betfair customer for many years and have certainly not made much, if any, profits. Legally, they may be entitled to do this but ethically it`s appalling. They offer these incentives and then withdraw them at a whim and without notification. What a petty and pathetic outfit!!
    Betfair have millions of customers ad you hit a nerve and the computer......her name is Alice and lives next door to me..........it was her that excluded you.

    Betfair warned you these things can and will happen when you didn't read the conditions....who does.?.........simple phrase....WE reserve the right" means you have been already warned.cruel world but it's only money
    Last edited by Tanlic; 6th August 2019 at 5:31 PM.
    Formely Fist of Fury

  15. #33
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    Betfair "Sportsbook" is known for quick restrictions. One of the worst if you hit bonuses or free bets. They were like this even before Paddy Shower took over them.
    Should have notified you though.
    Last edited by harry; 7th August 2019 at 2:05 AM.

  16. #34
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    Nail on the head Harry.

  17. #35
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    The older I get the better I was.

  18. #36
    Senior Member Desert Orchid's Avatar
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    Quote Originally Posted by Desert Orchid View Post
    Today I was in touch with William Hill because they didn't settle a winning bet yesterday at best odds. They said it was because I placed the bet on Friday evening and their BOG doesn't apply until the day of the race, a situation that has been in place since May. I make 95% of my bets via oddschecker and when I checked tomorrows betting, the BOG is ticked above the Hills logo. When I pointed this out to the operative he said it's Oddschecker's issue. I lost out twice in the race as not only did I miss out on the better price but I was also hit with a R4 due to a non-runner which came out much earlier in the day.

    I've asked for one of the managers to call me back but I won't hold my breath. If they stand their ground I'll probably just zero that account and look elsewhere. I'm more than halfway to quitting altogether anyway so it's no big deal.
    WH got back to me today. They said that since this is the first time I've ever contacted them to complain they would settle the bet at best odds as a goodwill gesture but asked me to check in future. However, they were still going to take off the R4 and when I politely told them that to settle at SP (ie the best odds) R4 wouldn't apply as the non-runner had come through much earlier in the day, after another consultation with the 'escalation team', they agreed and have settled the bet fully.

    I passed on dvds2000's advice re ASA and UKGB and asked WH if somebody could make sure the situation that brought about the dispute doesn't arise again. They said they would look into it.

    Pleased to have the matter settled in my favour but disappointed that I had to take it as far as I did.

    The positive messages and advice on here are also appreciated.
    Last edited by Desert Orchid; 7th August 2019 at 3:51 PM.
    Illegitimi non carborundum


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  20. #37
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    Good to see a "serial complainer" get a result.

  21. #38
    Senior Member simmo's Avatar
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    Good stuff DO.

  22. #39
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    Quote Originally Posted by JJ. View Post
    Bottom line is the horse was a declared reserve, so should have been priced up. As he wasn't, he should have been ignored for settling purposes - i.e. anyone who backed the second should have been paid as a winner. For them not to do this is actually disgraceful in my view.
    https://www.racingpost.com/news/late...betting/394438

    So four days later they 'move to rectify' matters when in reality it should have been done immediately. Very much doubt all the shop customers who backed the runner up will be back to claim their winnings either.

  23. #40
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    I know this thread is about Betfair Sportsbook but please stick to the main ones (even Paddy).
    Hills, Fred etc.
    If you venture into the 10Bet, 12Bet, 888Bet etc, you really are at risk.
    Ive done them all over the last god knows how many years and two times Ive been stung: 138, 12Bet Fun etc Cheltenham fiasco years ago (got paid) and 10Bet last year (money stolen), absolutely did nothing wrong except do a withdrawal request for £500.
    Horror stories about new books using new UKGC regs for their own benefit requesting source of income proof and notarised documents (100% only after a withdrawal)
    Moplay, PWRBet, RoyalPanda and books who just steal...1xBet (who use football clubs like Barca to look legit)
    Beware any book with Curacao license as they are high, high risk.
    Punters have absolutely no protection from the regulatory bodies that are supposed to protect them....IBAS.

    Look at Justice 4 Punters website to see the truth and stay away from the new bookmakers if you want to keep your money.

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    LUKE (9th August 2019)

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